Recognizing that from time-to-time things happen that require you to cancel or reschedule an appointment, we ask that you do so at least 24 hours in advance. If you cancel or rescheduled with less than 24 hours notice, you may charged for that appointment and/or be required to prepay for future appointments.
This is a small spa, and in order to provide you and others with excellent customer service and access to appointments during peak times, we reserve that time just for you. Without sufficient notice, we end up turning away other clientele. When clients are unable to make their scheduled appointments, we are unable to best service our customers waiting for that spot.
It is YOUR responsibility to contact the spa a minimum of 24 hours prior to your service.
Tip2Toe Spa on the Go makes EVERY effort to confirm your appointment in advance.
1) By email 24 hours prior to appointment
2) By Cell, SMS (Short Message Service) on your Smart, Android or iPhone.
3) If we notice you have not confirmed the day before, we make every effort to call you.
If none of the efforts Tip2Toe Spa on the Go offers to confirm your appointment and result in you not making it on time for your appointment, the above policy will be enacted.
To ensure we have your correct e-mail address and contact information current, please either contact the spa or let us know the next time you visit us!
Timely and specific select services will require a 50% deposit upon booking.
Tip2Toe Spa on the Go.
For individual appointments, we respectfully request 24 hours’ notice to cancel or reschedule your appointment.
Cancellation Fee/ Rescheduling Policy
- A $25.00 fee will be applied to clients who do not cancel within 24 hours.
- A 50% of service will be applied to repeat offenders, as well as a credit card on file will be required for future bookings.
- Third time, full cost of service will be applied.
NOTE: Tip2Toe Spa on the Go will evaluate reasons for no-show or last-minute cancellations case by case. Specific situations Tip2Toe Spa on the Go may waive the fee.
Credit Card Hold
For customers who have missed two or more appointments without notifying the spa (no show) or who are continually unable to adhere to our 24-hour cancellation policy, we will require a credit card to hold future appointments. A cancellation fee might be charged.
Groups (more than 2 people scheduled together) or Spa Packages:
Due to the nature of these services, we require 24-hour notice to change or cancel your appointment(s). A credit card or valid gift card number is required to hold your spot. The card will not be charged at the time of booking. A cancellation fee might be charged if clients fail to give us proper cancellation notice or are a no show.
We understand that some things happen outside of your control that make you late to your appointment. We will do everything we can to accommodate you. However, if you are running more than 15 minutes late, we may need to offer you a shorter service or reschedule your appointment in order to accommodate all of our guests with the full Alma experience. Please let us know as soon as possible that you are running late so we can best accommodate everyone. If we have to reschedule your appointment, you will be responsible for 50% of the value of the original service(s).
Appointment Reminders are available! We offer email reminders for your appointments which are sent out approximately 24 hours before your appointment. If you’d like to receive these so you can better remember your appointment, just let us know!